Our past partnerships include:

  • Accion East—We focused on addressing behavioral barriers limiting the number of loan applications Accion receives from family childcare providers in NYC.  We designed sample outreach postcards and suggested other ways to increase applications and referrals. View project brief. 
  • Arab American Family Support Center —We  helped identify barriers to effective data collection at AAFSC,  and prepared an intake training guide and referral template to address these barriers and improve intake and data practices. View project brief.
  • Bedford Stuyvesant Restoration Corporation —Based on our analysis  of behavioral barriers that may prevent tenants  in affordable and mixed income housing from participating in an on- time rent payment credit-building initiative and other asset-building programs, we developed outreach materials and other strategies to increase engagement. View project brief.
  • Sheltering Arms —We identified factors impeding Preventive Service referrals to the agency’s Health Home Care Management program, and recommended strategies to encourage referrals and facilitate the referral process. View project brief.
  • Northern Manhattan Improvement Corporation (NMIC)—We prepared a series of communications from NMIC to its education and training program participants, and additional program redesign recommendations, to increase client outcome reporting and utilization of NMIC’s follow-up services. View project brief. 
  • NYC Kids RISE—We created a revised design for their savings program’s online interface and process to improve the user experience for families participating in the NYC Kids RISE Save for College Program. View project brief.
  • CUNY Early Childhood Professional Development Institute (PDI)—We revised introductory correspondence with participants in PDI’s training and test preparation program, which provides training and support to early childhood teachers seeking Pre-K certification. We also outlined points and features to include in other communications and promotional material to enhance program recruitment and retention. View project brief. 
  • Room to Grow—We designed a flyer for the opening of their new Bronx location and offered recommendations on how to communicate with referring agencies to increase referrals and applications to the program. They saw increases of 26%-85% in their monthly referral statistics for August— December 2019 compared to the same time period the year before. View project brief.
  • Queens Community House—We redesigned a weekly progress report email and advisory session worksheet for students at a transfer high school, and offering other suggestions leveraging behaviorally informed strategies to improve graduation rates. Since implementing these changes, more students have stayed after school to finish their work and reached out proactively to teachers for help. As a result, students are doing better in classes and, critically, passing state Regents exams at higher rates.  View project brief. 
  • Participatory Budgeting Project—We worked to identify ways to address behavioral barriers that contribute to drop-off in engagement among volunteer Participatory Budgeting Delegates. This work is expected to inform recommendations regarding citywide implementation of Participatory Budgeting, as well as enhancing delegate involvement in individual council districts. View project brief.
  • LIFT-NY—We focused on identifying and addressing the behavioral barriers that keep some potential members from accessing LIFT’s supports and services. LIFT provides personalized coaching to help parents of young children achieve their long-term financial, educational, and/or career goals, ensuring a brighter future for their family as a whole. View project brief. 
  • DOROT— Through its volunteer visiting programs, DOROT promotes intergenerational connections and combats social isolation among older adults. We helped them design an intervention to encourage volunteers to expand their involvement. Before implementing the BDC’s recommendations, volunteers were fulfilling 40% of the Response Team volunteer opportunities. Following initial implementation, in February 2020 volunteers were fulfilling 55%. View project brief. 

We’re eager to work with organizations to apply a behavioral lens to program and service design. Through the Behavioral Design Center, we hope to spread these behavioral insights farther and help more New Yorkers benefit from beneficial programs.

Interested in learning more about the NYC Behavioral Design Center? Sign up for our NYC listserv or national listserv to stay informed about upcoming workshops and other initiatives, or reach out to us at laura@ideas42.org or tweet at @ideas42 to join the conversation.