Arab American Support Center

We  helped identify barriers to effective data collection at AAFSC,  and prepared an intake training guide and referral template to address these barriers and improve intake and data practices.

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Ascendus (formely accion east)

We focused on addressing behavioral barriers limiting the number of loan applications Accion receives from family childcare providers in NYC.  We designed sample outreach postcards and suggested other ways to increase applications and referrals.

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Bedford Stuyvesant Restoration Corporation

Based on our analysis of behavioral barriers that may prevent tenants in affordable and mixed-income housing from participating in an on-time rent payment credit-building initiative and other asset-building programs, we developed outreach materials and other strategies to increase engagement.

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Big Brothers Big Sisters of New York City

This project focused on identifying and mitigating behavioral barriers that discourage prospective volunteers from applying and following through to become Big Brothers.

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Breakthrough New York

We’re working with Breakthrough New York—a college access program supporting students from middle school through college—to identify factors that limit applications from eligible sixth graders and design solutions.

Citizens’ Committee for Children

The project sought to identify behavioral barriers limiting responsive actions to CCC’s “Take Action” emails and offered recommendations to motivate advocates to send more letters to state and city leaders.

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Community Food Advocates

We created a flyer and advised CFA  on outreach strategies to inform NYC students and their families about the new Pandemic EBT benefits. We also identified barriers to school lunch participation and offered guidance on how to mitigate them.

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CUNY Early Childhood Professional Development Institute (PDI)

We revised introductory correspondence with participants in PDI’s training and test preparation program, which provides training and support to early childhood teachers seeking Pre-K certification. We also outlined points and features to include in other communications and promotional material to enhance program recruitment and retention.

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DOROT

Through its volunteer visiting programs, DOROT promotes intergenerational connections and combats social isolation among older adults. We helped them design an intervention to encourage volunteers to expand their involvement. Before implementing the BDC’s recommendations, volunteers were fulfilling 40% of the Response Team volunteer opportunities. Following initial implementation, in February 2020 volunteers...

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Enterprise

This project focused on developing a client survey for the FASTEN (Funds and Services for Tenants Experiencing Need) eviction prevention program, with the aim of maximizing responses and their value in informing program design and service delivery.

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Human Services Council

We examined factors limiting enrollment in HSC’s disaster response alert system, and recommended strategies to clarify the purpose and value of the system and expand participation.

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LIFT-NY

We focused on identifying and addressing the behavioral barriers that keep some potential members from accessing LIFT’s supports and services. LIFT provides personalized coaching to help parents of young children achieve their long-term financial, educational, and/or career goals, ensuring a brighter future for their family as a whole.

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Northern Manhattan Improvement Corporation (NMIC)

We prepared a series of communications from NMIC to its education and training program participants, and additional program redesign recommendations, to increase client outcome reporting and utilization of NMIC’s follow-up services.

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NYC Kids RISE

We created a revised design for their savings program’s online interface and process to improve the user experience for families participating in the NYC Kids RISE Save for College Program.

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Participatory Budgeting Project

We worked to identify ways to address behavioral barriers that contribute to a drop-off in engagement among volunteer Participatory Budgeting Delegates. This work is expected to inform recommendations regarding the citywide implementation of Participatory Budgeting, as well as enhancing delegate involvement in individual council districts.

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Per Scholas

Based on our analysis of behavioral barriers that can discourage 17-24 year-olds from applying to Per Scholas’s free technology training programs, we designed sample outreach messages and recommended other changes to more effectively engage these young people.

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Queens Community House

We redesigned a weekly progress report email and advisory session worksheet for students at a transfer high school and offered other suggestions leveraging behaviorally informed strategies to improve graduation rates. Since implementing these changes, more students have stayed after school to finish their work and reached out proactively to teachers...

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Reading Partners

This project focuses on illuminating and addressing behavioral barriers in Reading Partners’s volunteer onboarding process in order to increase the number of active volunteers serving New York City school students.

Room to Grow

We designed a flyer for the opening of their new Bronx location and offered recommendations on how to communicate with referring agencies to increase referrals and applications to the program. They saw increases of 26%-85% in their monthly referral statistics for August—December 2019 compared to the same time period the...

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Sheltering Arms

We identified factors impeding Preventive Service referrals to the agency’s Health Home Care Management program, and recommended strategies to encourage referrals and facilitate the referral process.

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University Settlement

We investigated the behavioral barriers limiting older adults’ participation in activities offered remotely, and suggested strategies to mitigate those barriers and increase engagement.

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Urban Justice Center

We focused on enhancing staff effectiveness in engaging clients in support groups and activities that have proven valuable to participants.

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We’re eager to work with organizations to apply a behavioral lens to program and service design. Through the Behavioral Design Center, we hope to spread these behavioral insights farther and help more New Yorkers benefit from beneficial programs.

Interested in learning more about the NYC Behavioral Design Center? Sign up for our NYC listserv or national listserv to stay informed about upcoming workshops and other initiatives, or reach out to us at laura@ideas42.org or tweet at @ideas42 to join the conversation.