Webinar: Increasing Loan Repayment Using Behavioral Design

Learn more about the strategies we implemented with our partner, Peoples Advantage Federal Credit Union, that successfully reduced small-dollar loan delinquencies.

By increasing awareness of repayment terms and conditions at the time of application and implementing a series of carefully timed repayment reminders, we:

• Reduced the average daily proportion of past-due Fash Cash borrowers by 8%
• Helped past-due borrowers make payments sooner, thereby avoiding penalties
• Saw a drop in calls from confused or frustrated members
• Saw a 19-20% drops over multiple months in the proportion of delinquent Fast Cash balances, reducing portfolio risk

For the full findings, make sure to explore the resources above. Learn more about our work
applying behavioral design to give more consumers access to the credit they need.