How ‘Positive Friction’ Creates Better Financial Outcomes
by Vivien Caetano
Frictionless design has long been on the rise. Automatic enrollment continues to boost 401(k) adoption. Automated payments are increasingly industry norms. Online application and approval – on your computer or your phone – and other conveniences have become increasingly common in financial products, making the user experience as satisfying and frictionless as possible to drive […]

