Getting to Work on Behavioral Insights

Posted in Projects

with the US Department of Labor & Mathematica Policy Research

Work isn’t just about earning a paycheck. It is also an important source of identity and personal dignity for most people. In the United States, the U.S. Department of Labor (DOL) seeks to advance opportunity and improve working conditions for workers across all industries, and this work requires bringing all available tools to the table – including the behavioral sciences.

In order to successfully achieve their goals, DOL agencies and programs must effectively engage with the people, firms, and organizations they serve. The designs of programs operated by DOL—which include unemployment insurance and other employment and training programs, occupational health and safety, protection of workers’ rights, and enforcement of labor laws, among others—are based on the model of the “purely rational” human. That is, they assume that people make decisions after fully considering all of their options and that they fully act on those decisions. Failing to consider what behavioral science tells us about real human decision-making behavior (or lack thereof) can limit these programs’ effectiveness.

As we have seen across other Federal programs, insights from behavioral science can identify the often hidden obstacles limiting effectiveness of well-intentioned programs, and substantially improve their operations and end results, even for elements that have previously been problematic and tough to solve.

That’s exactly what we did in partnership with Mathematica Policy Research and the DOL Chief Evaluation Office: we applied behavioral insights to selected Labor programs. This includes reducing the number of employers referred to debt collection for failing to resolve health and safety hazards by simply revising the citation processes used by the Occupational Safety and Health Administration. We also encouraged more federal employees to save for retirement. And we helped the unemployed move forward in finding their next job with simple, timely email campaigns.

We also produced resources that other social programs can use to apply behavioral insights to maximize the impact of their own work. You can read more about this work on Mathematica Policy Research’s website or the U.S. Department of Labor’s Chief Evaluation Office website. Any inquiries about this project should be sent to Irma Perez-Johnson at IPerez-Johnson@mathematica-mpr.com or Megan Lizik at Lizik.megan@dol.gov. To learn more about behavioral science or ideas42’s work, contact matthew@ideas42.org. You can also follow @ideas42 or @MathPolResearch on twitter.

This work was funded by the U.S. Department of Labor and led by Mathematica Policy Research. The views expressed are those of the authors and should not be attributed to the Federal Government or the U.S. Department of Labor.